Refund policy

Returns & Refunds

You may request a return within 14 days after receiving your item.

To start a return, contact us at contact@oudhalo.com with your order number and the reason for your request. All returns require our written approval before anything is sent back. Once approved, we will provide return instructions and the return address privately. Do not send items to our registered office or any address that has not been provided in the return approval.

To be eligible, incense must be unopened, unlit, and unused. Incense holders must be unused and returned in their original packaging. Please retain your proof of purchase.

For ordinary approved returns, the customer is responsible for return shipping costs. If an item is defective, damaged, or was sent in error, contact us promptly at contact@oudhalo.com; we will review the issue and arrange an appropriate solution.

We do not offer direct exchanges. If you would like a different item, please request a return first and place a new order after the return is approved.

After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Bank or card processing times may vary.

Nothing in this policy affects mandatory consumer rights that apply in your country or region.