Returns and Refunds

Before returning an item

Please contact contact@oudhalo.com before sending anything back. Our customer service team will provide the applicable return instructions and address.

Product condition

Please inspect your items promptly after delivery. Items that have been burned, consumed, damaged, or handled beyond what is reasonably necessary to inspect them may not qualify for a full refund. Any refund may take into account the condition and diminished value of the returned item, where permitted by applicable law.

UK consumer orders

UK consumer cancellation rights and other statutory rights continue to apply. Where a statutory cancellation right applies, the applicable period and conditions will be provided in accordance with UK law.

United States and Canada

For orders delivered to the United States or Canada, change-of-mind returns are handled according to applicable local requirements and the conditions stated in this policy.

Damaged, incorrect, or faulty items

If an item is damaged, incorrect, faulty, or not as described, please contact us promptly. We will review the issue and provide an appropriate solution.

Return shipping

For change-of-mind returns, the customer is responsible for return shipping costs. If the item is damaged, faulty, incorrect, or not as described, we will assist with the return shipping arrangements.

Refunds

Eligible refunds are returned to the original payment method within 14 days after the returned item has been received and inspected.

Uncollected or refused parcels

If a parcel is refused or left uncollected, any refund may take into account the actual return and handling costs incurred.